" The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. – Kerry Stokes "
" Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer. – Denis Waitley "
" To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. – Francois de La Rochefoucauld "
